Terms & Conditions

These terms supersede all previous issues and are applicable from 1st December 2020


This website is operated by Unicam Limited. Throughout the site, the terms “we”, “us” and “our” refer to Unicam Limited. Unicam Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store

By agreeing to these Terms of Service, you represent that:

  • You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • You must not transmit, upload or cause to be presented on any page on our website any malware, viruses, code of a destructive nature or code that is designed to enable illegal activities such as (but not limited to) keystroke loggers, cross site scripting or SQL injection.
  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

Our Service – what both parties are committing to

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to our Services and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products & Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Refund Policy.

1.) GENERAL   a) In these Terms and Conditions of Trade, “the Supplier” shall mean Unicam Limited, the “Customer” shall mean any person, organisation, company, Public Authority or Statutory Body who orders materials, products or services from the Supplier and “Goods” shall mean any material products or services sold or supplied by the Supplier.     b) Goods are sold or supplied and work carried out subject to the following conditions. These conditions shall apply to all contracts undertaken by the Supplier unless expressly excluded in writing and signed by a duly authorised person not withstanding any qualification of these conditions expressed on the Customer’s Conditions of Purchase order or in correspondence.

2.) QUOTATIONS   a) All quotations are made at current prices but are subject to alteration without notice. Goods will be charged at prices prevailing at the date of dispatch. Any price quoted will be applicable only to the quantity or quality specified in the Customer’s enquiry any change in quantity may require an alteration in the price offered in the quotation. Any delivery times quoted are advisory only and may be subject to alteration dependent upon supplier’s deliveries to the Supplier. The Supplier does not accept liability for any loss suffered by the Customer in respect of any delay in delivery howsoever caused, whether due to the negligence of the Supplier, it’s servants or agents or otherwise. b) Unless previously withdrawn and subject to Condition 2(a) above quotations are open to acceptance within the period stated therein. Where no period is stated in the supplier’s quotation the period shall be deemed to be 30 days.

3.) PRICES   The prices shown in the supplier’s catalogues and quotations are current at the time of preparation but are subject to alteration without notice and goods will be invoiced at prices prevailing at the date of dispatch. The Supplier does not accept liability for errors or omissions in catalogues and / or quotations.

4.) DELIVERY   The Supplier shall deliver the goods or commence the works at the time specified in his / her quotation or acknowledgement of order. The time of delivery of goods or the commencement of works will date from the receipt of the Supplier of a written order to proceed and of all the relevant information required. Delivery will be taken by the customer within the period specified in the quotation or acknowledgement of order.

5.) CANCELLATION   a) Orders for goods which do not comprise the Supplier’s normal stock and which are obtained by special order from the manufacturers, cannot be cancelled where the order has been accepted by the Manufacturers except by agreement with and subject to the terms and conditions laid down by the Manufacturers. Notice of cancellation of such orders must be given by the Customer to the Supplier in writing. b) Goods correctly supplied may not be returned save with the written agreement of the Supplier who may at its dissection impose a charge for restocking. c) The Supplier reserves the right to terminate any contract without prejudice to its right to retain or recover money due and damages in the event of the Customer failing to comply with his / her obligations to the Supplier , committing an act of Bankruptcy, making composition with his / her creditors, having a receiver appointed, presenting  or having presented a petition for its Winding-Up or resolving that it shall be wound up voluntarily.

 6.) DAMAGE OR SHORTAGE IN TRANSIT a) Where the price quoted for the supply of goods includes delivery but not otherwise the Supplier will accept liability to make up shortages and to repair or replace goods damaged in transit provided. (1) The carrier and the Supplier receive written notice of the shortage or damage within three days of delivery. (2) the Advice Note enclosed with the goods is endorsed by the Customer with details of the shortage or damage. (3) Non-delivery of goods is reported in writing to the Supplier within ten days of the Advice of Dispatch. b) The Customers failure to give notice of any claim for damage, deficient receipt or loss in accordance with the above provisions shall constitute an unqualified acceptance of the goods forming such consignment and a waiver by the customer of all claims in connection therewith. c) Any deficiency or surplus not exceeding 10% of the quality of the goods ordered shall be considered as due execution of the contract and charged pro-rata.

7.) PACKING CASES AND BOXES   Where it is so stated upon the Suppliers Quotation of acknowledgement of order, boxes cases, containers and pallets which have been charged to the Customer will be credited in full if returned. Carriage paid and received by the Supplier in good condition within 14 days of the date of the invoice.

8.) PAYMENT a) Prices quoted are net terms of settlement are strictly cash payable within 30 days of the date of the invoice unless otherwise agreed in writing. b) In the event of non-payment by the due date the Supplier reserves the right to charge the Customer interest at 4% above the Barclays Bank PLC base rate per month on all monies overdue for whatsoever cause. c) Furthermore, in the event of failure by the Customer of these conditions, the Supplier reserves the right to suspend further deliveries, to require pre-payment or for any further deliveries and to cancel any unexecuted orders placed. Without prejudice to any other rights to which the Supplier may be entitled

9.) RETENTION OF TITLE a) Goods delivered to the Customer will remain the property of the Supplier until paid for in full but the risk in such goods and all liability to Third Parties in respect thereof shall pass to the Customer on delivery. b) Until the date of payment the Customer, if the Supplier so requests is required to store the goods in such a way that they are clearly the property of the Supplier. c) If the goods shall be processed or mixed with any other goods the products thereby produced ( New Articles ) shall be the property  of the Supplier either solely or, if the goods are mixed with other goods the property in which  is retained by any other person or persons jointly with such other person or persons in proportion to the cost prices to the Customer of the goods and such other goods. d) The risk in and all liability to Third Parties however arising in respect of the New Articles shall be the Customer’s. e) The Customer may sell the goods and New Articles in the normal course of his business but shall pursue claims for and hold the proceeds of their sale equal to the price of the goods as Fiduciary on behalf of the Supplier.

10.) FORCE MAJEURE    The Supplier shall not in any circumstances be liable for its failure to perform any contract or for  any loss or damage arising therefrom if such failure arises wholly or in part from any of the following: Act of God, War, Civil Disturbance, Fire, Flood, Strikes, Lock-out and Parliamentary statutes or any rules, orders or requisitions issued by a Government Department, Council or other duly constituted authority or any other cause whether or not of a like nature beyond the Suppliers control.

11.) INDEMNITY   The Customer shall indemnify the Supplier against all damages, penalties, costs and expenses for which the Supplier may become liable through any work to be done in accordance with the Customer’s specification which is an infringement of a Patent, Copyright or Registered design.

12.)  LIABILITY FOR DEFECTIVE GOODS, SERVICES OR TECHNICAL ASSISTANCE  a)  The Supplier’s liability in respect of defective goods or services is limited to replacement of goods or correction of works shown to be defective and the Supplier accepts no liability for loss, damage, interruption of production, loss of profits or other consequential loss whether it is caused by negligence of the Supplier , its servants or agents or by any other cause in the design, production or delivery of the goods or in the provision of the services. b)  Where the Supplier provides technical assistance, design or assistance to a prospective or actual customer such advice is given with the limitation of liability as though it were a contract of sale and governed by the terms of sub-clause (a) thereof.  c)  Any condition, warranty, representative or other stipulation as to the quality of goods or their fitness for any purpose or as to the standard of services provided as incorporated by statute, common-law or otherwise is excluded unless expressly set out in writing.

13.) LIABILITY   The Customer shall indemnify and save harmless the Supplier against all liability, loss, claim or proceedings whatsoever arising under any statute or at common law in respect of my personal injury to or the course of or caused by the carrying out of work whether negligently or otherwise by an agent or servant of Supplier at the Customers premises or at any premises  the occupation or control of the Customer .

14.) INSURANCE   The risk of loss or damage to any article at the property of the Customer, while at the Supplier’s premises or in the Suppliers possession ‘custody or control howsoever caused whether by the negligence of the Supplier ‘its servants or agents or otherwise shall remain with the Customer. The Supplier shall not be responsible for the insurance of such articles whilst they are in the Supplier’s possession.

15.) WARRANTY 24 Months or as agreed in writing covering parts, labour, workmanship defects and material defects where the item is used under normal conditions. Warranties will be invalidated if damage to item is considered by the Supplier to have been caused by misuse, abuse, neglect, through an absence or insufficient application of recommended maintenance or failure to follow instructions as laid out in Manual, where standard call-out, travel time, parts and labour costs (as applicable) will be charged to customer payable within 30 (thirty) days. These Warranties do not affect Customers Statutory Rights.

16.) JURISDICTION   Unless otherwise agreed in writing, the contract shall in all respects be construed and operate in conformity with English Law.


Registered Company address, 1 Bampton Avenue, Chard Somerset, TA20 1DS. Company Reg No 11111637